What is Stratosphere's 90-day consulting approach?

Stratosphere's 90-day approach is a rapid proof of concept framework: Find It (Weeks 1-2) to identify the highest-impact opportunity, Prove It (Weeks 3-6) with working software not slide decks, Ship It (Weeks 7-12) from POC to production with measurable outcomes, and Scale It (Ongoing) to expand wins across your organization.

What platforms does Stratosphere specialize in?

Stratosphere specializes in four enterprise platforms: Pega for intelligent workflow automation and case management, Databricks for data engineering and predictive analytics, ServiceNow for IT service management, and Salesforce for customer engagement — plus cross-platform integration and orchestration.

Does Stratosphere work with government agencies?

Yes. Stratosphere has served 18+ government agencies including the IRS, ATF, US Marshals, Census Bureau, NSA, DCSA, DARPA, and multiple state agencies. The team maintains security clearances and delivers within FISMA and FedRAMP-aligned environments.

Intelligent Automation Consulting | Stratosphere Technical Consulting

The Problem

Stuck with outdated legacy systems — or no systems at all.

You know the feeling. Legacy technology that should have been replaced years ago. Critical processes running on spreadsheets and email chains. And the consultants? They deploy an army of junior resources and promise digital transformation in 18 months.

Legacy systems that won't die

Critical processes run on outdated technology because replacing it feels too risky or too expensive. Federal IT modernization keeps getting pushed to next year.

Spreadsheets holding everything together

No real system — just manual processes, workarounds, and institutional knowledge that walks out the door.

Intelligence without action

Reports and dashboards that don't connect to the systems that could act on them.

Siloed systems everywhere

Technology implemented in isolation that was never integrated. Data doesn't flow. Decisions don't trigger actions.

There's a better way.

Our Approach

90 Days to Value

We believe the fastest path to transformation is a series of small, focused wins — each one proving value in 90 days or less.

Weeks 1–2

Find It

Not every problem is worth solving first. Our framework identifies the highest-impact opportunity — the workflow, the bottleneck, the manual process that's costing you the most. We find the win worth chasing.

Weeks 3–6

Prove It

Rapid proof of concept consulting — working software, not slide decks. You see real results before making a bigger commitment. If it doesn't work, you'll know before you've spent the budget.

Weeks 7–12

Ship It

From POC to production. Small senior teams, focused execution, measurable outcomes. One workflow solved. One problem eliminated. Real value delivered.

Ongoing

Scale It

One win becomes a foundation. We expand to the next highest-impact process, roll out to additional teams, and compound each 90-day cycle into real transformation across your organization.

Each cycle builds on the last. That's how small wins become enterprise-wide transformation.

What We Do

Solve the problem. Prove it works. Then scale.

We start with your problem — not a platform. Whether you need intelligent automation, predictive analytics, or systems that finally talk to each other, we find the right solution for your organization's size, complexity, and budget.

Automate Complex Processes

Decision & Workflow

Replace manual handoffs, paper approvals, and disconnected processes with intelligent workflows that move work forward — routing decisions, managing cases, and handling exceptions automatically so your team focuses on what matters.

Predictive Analytics & Data Engineering

Intelligence & Data

Stop building reports no one reads. Our data engineering team connects analytics, AI, and predictive models directly to the systems that can act on them — so data-driven decisions happen automatically instead of sitting in dashboards.

Platform Integration & System Orchestration

Integration & Orchestration

Your platforms don't talk to each other. Data doesn't flow. A decision in one system doesn't trigger action in another. Our system integration consulting connects your enterprise platforms so they operate as one — eliminating manual handoffs and data re-entry across your legacy system landscape.

Intelligence-to-Action: The Stratosphere Difference

The Stratosphere Difference

Most consulting firms build analytics that never reach operations. Others automate workflows blind to data. We connect both — so predictive analytics trigger workflow automation, your actions generate better data, and the whole system gets smarter over time. This is what makes us an alternative to big consulting firms.

End-to-End Process Expertise

From acquisition through collections — we've done this before.

We don't just implement technology. We optimize the business processes that drive outcomes across your entire value chain.

Sales & Acquisition

Lead & opportunity management
Enrollment & account opening
Licensing & permitting
KYC & identity verification

›

Intake & Eligibility

Application processing
Eligibility determination
Identity resolution & entity matching
Document collection & validation

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Case Management & Adjudication

Case lifecycle tracking
Adjudication & decision management
Underwriting & risk assessment
Investigation & enforcement

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Service & Fulfillment

Customer service & inquiry management
Correspondence & notifications
Order fulfillment & provisioning
Complaints & grievances

›

Compliance & Risk

Fraud detection & prevention
Regulatory compliance & audit
Data migration & modernization
Workload forecasting

›

Billing & Collections

Billing & payment processing
Collections & delinquency management
Renewals & retention
Churn prediction & outreach

Outcomes We Drive

Measured results. Proven at scale.

Benchmarked against Forrester Total Economic Impact™ studies across our core platforms.

Intelligent Automation

75% productivity improvement

50% reduced processing time

Eliminate manual work and accelerate decisions. Organizations using Pega-based workflow automation see these results across case management and process automation deployments.

AI-Powered Decisioning

442% ROI from Decision Hub

30% reduction in rework

When AI drives every interaction in real-time, decisions get smarter and faster. Measured across enterprises using Pega Decision Hub for next-best-action and real-time decisioning.

Low-Code Transformation

321% ROI in under 12 months

75% development cost savings

Modernize legacy systems in months, not years — without heavy custom development. Benchmarked across organizations replacing outdated platforms with low-code solutions.

Who We Serve

Proven across government and enterprise.

40+

Clients Served

Government Agencies

Featured — IRS Enterprise Case Management

3 workflows to 14. In six months.

Five years transforming case management at the world's largest tax agency — from sequential waterfall to parallel delivery that compounds speed every cycle. Now entering the AI-powered phase.

367%

Workflow Scaling

~5 mo

Kickoff to Testing

Parallel Workstreams

"We really went from 3 workflows to 14 in about six months. If we could get more people in quicker, we could start them even faster."

— Director, Enterprise Case Management, IRS

Featured — Government Licensing Platforms

Built it. Run it. Still running it.

A decade of continuous licensing operations across multiple government agencies. We don't just build systems — we stand them up, sustain them for years, and modernize them when you're ready.

Applications

Agencies

10+

Years Running

100%

Clients Return

2014 Maine DMR

2016 California CDPH

2022 Montana PSC

2023 IRS RPO

2026 Expanding →

Federal — Census Bureau

100,000 field workers. Zero margin for error.

Built the platform supporting the 2020 U.S. Census — coordinated data collection across the entire country during a once-a-decade operation.

National-scale · Zero-failure mission

State — California

Crisis hit. The platform scaled.

Multi-year public health platform for CDPH. When COVID-19 hit, emergency response systems deployed rapidly — proving the architecture under real pressure.

Multi-division · Rapid COVID-19 response

Commercial — Telecom

7 silos. One platform. Every channel.

Transformed Shentel's customer operations — from service and sales to field ops and lead management — into a single integrated platform replacing fragmented tools.

7 operational areas unified

Federal — DOJ

Legacy replaced. Mission accelerated.

Modernized core operational workflows for the U.S. Marshals Service — replacing manual processes with intelligent case management that accelerates mission execution.

Architecture through production

Commercial — Financial Services

Compliance automated. Risk reduced.

Automated complex KYC and client lifecycle workflows for Bank of America — replacing manual onboarding with intelligent automation that reduces risk and accelerates time-to-service.

Regulatory compliance automated

State — Maine

From paper permits to modern platform.

When Maine needed to add aquaculture leasing, we didn't just extend legacy — we built a modern foundation using Blueprint. Lower cost, better UX, ready to grow.

Modern rebuild · Lower TCO · Blueprint-powered

Stratosphere Accelerators

Pre-built. Production-tested. Ready to deploy.

We don't start from scratch. Our proprietary Pega components are built from real engagements and deployed across federal and commercial clients — cutting months off your timeline.

Foundation

App Toolkit

Essential rule types, data classes, utility functions, and implementation patterns that improve delivery efficiency and quality from day one.

Data

Entity Management

Robust framework to create, version, and relate long-lived reference data — people, organizations, products — with full API support.

Elasticsearch

Deep Pega-Elasticsearch integration with phonetic search, contextual weighting, and as-you-type discovery across structured and unstructured data.

Scale

Bulk Processing

Configurable batch operations with dashboard monitoring — run data migrations, record updates, and extractions without downtime.

Location

Geospatial

ESRI ArcGIS integration for location-aware case management — map layers, proximity filtering, and spatial data visualization inside Pega.

Matching

Match

Intelligent entity and record matching to identify duplicates, link related records, and maintain data integrity across systems.

Marketing

Eloqua Marketing

Pega-to-Eloqua integration bridging case management with marketing automation for coordinated customer communications.

Governance

Reuse Studio

Component library and governance platform that tracks reusable assets across programs, measures adoption, and calculates ROI on your Pega investment.

Available on the Pega Marketplace — built by Stratosphere, proven in production.

Why Stratosphere

Small teams. Senior people.
Real results.

Our mission is to make organizations more efficient, work more meaningful, and engagement more impactful.

We're not an army

Our teams are small and senior. No bench-warming junior resources learning on your dime. Everyone on a Stratosphere team ships.

We prove it before you commit

Most engagements start with a big contract and a hope. We start with a proof of concept. You see what's possible before the budget is spent.

We have a framework

We've done this before — in some of the most complex technology environments in government. We know what works, what's a distraction, and how to find the highest-impact opportunity fast.

We're builders, not advisors

We don't write reports about what you should do. We build the systems that solve the problem. Working software, not slide decks.

We right-size the solution

We'll never sell you a platform you don't need. If your existing tools can solve the problem, we'll make them work harder. If they can't, we'll find what fits — your organization, your budget, your timeline.

Our Leadership

The team behind the results.

Chris Garrick

Chief Executive Officer

Chris has spent his career on both sides of the table — as the client watching timelines slip and budgets balloon, and as the consultant learning what actually works. That experience led him to help scale Dialexa to 300 and through a successful acquisition by IBM, where he served as Chief Strategy Officer. Now as CEO at Stratosphere, he's combining enterprise speed and agility with government-grade reliability. His approach is simple: break big problems into focused 90-day sprints, prove value with working software before big commitments, and deploy small, senior teams that ship — not armies that bill.

Justin Hissong

Chief Business Officer

Justin is Chief Business Officer and Principal at Stratosphere, leading enterprise business process optimization for federal government modernization. A Pega Certified Business Architect, System Architect, and DCO Architect with over 25 years of experience, he is recognized as one of the longest-tenured Business Architects in the Public Sector. Justin has spent the past five years at the forefront of IRS modernization, leading the vendor Business Process Optimization team for IRS Enterprise Case Management — championing the adoption of Pega Blueprint for AI-accelerated application development and establishing enablement programs reaching hundreds of IRS staff.

Ryan Mongold

Chief Technology Officer

Ryan is Chief Technology Officer and Principal System Architect at Stratosphere, with 20 years on the Pega platform and nearly 30 years of software engineering experience. He was the first person outside of Pega to earn the Certified Lead System Architect certification, and his approach to solutioning has driven new features within the Pega platform itself. Ryan is the architect behind Stratosphere's Packaged Service Offerings — Reuse Studio, Geospatial, Elasticsearch, and Match — accelerators built on the principle of "Never Build Twice."

Ready on Day One

No ramp-up. No red tape. Let's go.

🏛️

Federal Agencies

Mission-critical systems, complex compliance, citizen services

🏢

State & Local Government

Modernization, case management, service delivery

🏥

Regulated Industries

Healthcare, financial services, insurance, telecom

🚀

Enterprise

Organizations ready to move faster than their legacy systems allow

Security & Compliance

Our team operates in some of the most security-sensitive environments in government. We maintain personnel with active security clearances, deliver within FISMA and FedRAMP-aligned environments, and have supported ATO processes across multiple federal agencies. We understand compliance isn't a checkbox — it's a prerequisite.

✓ Cleared Personnel ✓ FISMA Compliant ✓ ATO Experience ✓ FedRAMP Environments ✓ GSA MAS

90 days to real results.